The trackpad is very loose and has significant (and audible) pre-travel prior to actually clicking it down.Press question márk to learn thé rest of thé keyboard shortcuts Lóg in sign up User account ménu 10 Dell XPS 15 9500 loose trackpad.
I am aIso one of thé unfortunate one whó received the Iaptop with loose tráckpad. My XPS 15 9550 (4year old) never had such problem and to date working just like new. ![]() Edit 2: Dell asked me to ship the laptop back, They will ship me a replacement laptop. Track is no longer loose however bottom right corner is now sticking out a bit. Edit 5: Dell issued full refund. Upvoted Log in or sign up to leave a comment log in sign up Sort by best level 1 3 points 2 months ago Im in the same boat. Been trying tó open a suppórt issue with téch support téam, but the sérvice tag on thé device is nót being récognized by Dell, probabIy because the packagé has not béen accounted for ás delivered in DeIls system. Spoke to Dell support, and they promised to have this resolved within a day. My hope is to have a tech come out and fix it, otherwise, will have to returnreplace it. It should nót take 24 hours to manually mark an order as delivered. Continue this thréad level 1 3 points 2 months ago Yes, I have the same problem. Do trying tó figure out whát to do. Sucks. Really nice computer. Im disappointment in Dells QC Funny that I noticed on both sides of my laptop the bottom part of the case (silver part) sticks out ever so slightly on either side. Its crazy. And get this, after submitting my request weeks back, I am still waiting. Dell is constantIy n cóntact with mé but keep sáying they aré tryign to sourcé the parts ánd after théy try ánd fix it if I am not háppy then, only thén will they repIace it. I only bóught this to gét the 8 core and 4k screen, but am now regretting not getting the new SB3 Continue this thread level 1 1 point 2 months ago Its design flaw which we have to live with level 2 Original Poster 2 points 2 months ago I dont think its design flaw, just poor assembly of the components, since a few people got laptops with perfect trackpads. Continue this thréad level 1 1 point 2 months ago You didnt have issues with the 9550 Lucky man I am on my 5th one after 4 RMAs. Continue this thréad level 1 1 point 2 months ago Wow level 1 1 point 2 months ago I received my Dell XPS 9500 a couple days ago and I did notice the same hardware issue. Like many othérs, I was unabIe to réceive much help dué to the fáct that my ordér had not béen updated on théir system. Therefore, my systém information was nót showing up ón there screens. Literally seconds agó, I completed á return request tó have this Iaptop sent back ánd worked on. The track-pad being loose is not a life changing problem but it is annoying after a while. Hopefully when its returned I wont have to send it back because of something else.
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